Archives: FAQs

For questions such as: who is exempted from a visa, or obtaining Vietnamese visa in Laos, Cambodia or Thailand..etc, please visit our visa information center. Alternatively, you can CALL US : Hanoi, Vietnam office at +84.913 873 100 (Vietnam time GMT +7) You can also email us at [email protected]. – one of our Customer Support members will reply within 2 hours during business day and within 24 hours outside of office hours. Notes: Though our working hours are from

Yes, the same fees are applied to anyone who uses our service.

For further information, please refer to our privacy statement.

There are a few possibilities: • The card expiration date was entered incorrectly. • You have reached your credit limit. • There was a computer error. • Your Visa Verified password / MasterSecure Code was entered incorrectly.

We currently accept both Debit/Credit cards and PAYPAL for payment of our approval letter service fee. These include: Visa, MasterCard, American Express, JCB and Diners Club. Please click here for payment guidelines.

The stamping fee is the fee you are required to pay at the Vietnamese airport in order to get the official visa stamped in your passport. It is 25 USD for a single entry visa (1-3 months) and 65 -95 USD for a multiple entry visa (1-3 months). The stamp fee must be in cash, no credit cards are accepted. Currencies accepted: Vietnam Dong (VND) and USD (US Dollars)

It depends on the type and length of the visa you are applying for. In general, there are two fees you are required to pay: The stamping fee (paid directly at Vietnam’s airport) + our service fee for the approval letter (paid in advance). Our detailed fee schedule can be found here.

A Vietnamese visa application can be applied for 1 day to 3 months in advance. Although it takes only 2-3 working days to get your visa approved, it is strongly advised that you apply for a Vietnamese visa 1 – 2 weeks before your arrival date to avoid any payment or other administrative problems.

Upon arrival at the airport (See the airport map below), expect to fill in a simple form to fill in. Please remember to bring at least 2 passport-sized photos(04*06cm), 25 USD/person for stamp fee per person (1 or 3 month single). You can expect the process to take about 15 minutes total. (See our guide to visa procedure at Vietnam airports)

No, not necessarily. The arrival date you provide should be the earliest you plan to arrive, but you can arrive after that date. The departure date is the last day you are permitted to be in the country, unless you get a visa extension. For example: If you apply for a 1-month visa and submit your arrival date as Jan 1, 2011, the visa letter will be valid from Jan 1, 2011 – Feb 1, 2011. You can arrive anytime between Jan 1 – Feb 1 but must leave the country by Feb 1, 2011.”